I will also be hosting a special Reddit Ask Me Anything (AMA) session on November 16 at 12 noon CST to personally answer your questions. An email invite will go out next week with instructions on how to participate. I look forward to connecting with you then.
Thank you for your loyalty. You are the heart of our community and the inspiration for World of Hyatt.
All my best,
Anyone received this letter? Seems they have received a lot of negative feedback.
I just got this email too, and I will try my best to juggle my schedule to attend this session with Jeff!
I called into the HGP Diamond line to use a DSU and had a pleasant talk with the agent. She told me that the 'negative reaction to WoH has been overwhelming'! Management is asking all agents to note customers ' sentiments & feedback into a special database for review, and she felt that adjustments may be made.
I'm not holding my breath, but it's encouraging to hear such statements even though it's not from someone who is a decision making position.