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Thread: Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
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Old Nov 7, 2016, 11:56 am
  #1447  
SuperFlyBoy
 
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Originally Posted by LufthansaGermanAirlines
Dear SuperFlyBoy,
I'm sorry to hear you're unhappy with the overall pre-departure service, especially at the Indian Service Center. Please understand that I can't get into a detailed response regarding your questions here on Flyertalk. However, I will of course forward this as a general feedback to my colleagues in India.
Please feel free to send your questions to Customer Relations. They will be able to look into this in detail, especially if you are able to provide them with dates and booking codes.
Apologies for the inconvenience.
Vanessa
LH Customer Relations doesn't even care or reply in most cases - as per my prior experience.

I would appreciate the e-mail address if this is available.

In any case, I gather I would have to end up sitting next to Herrn Spohr next time (as I happened to be earlier with Herrn Franz) in order for him to (possibly) take our/my opinions...

That is, *if* I am flying on LH - which might be on a rare occasion now!
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