FlyerTalk Forums - View Single Post - Broken seat in J
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Old Nov 7, 2016, 8:27 am
  #102  
Can I help you
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Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,101
Personally I wouldn't have tried to offer any onboard compensation as I believe that CR are best placed to do so.
I think that you should be refunded your fee for reserving the seats plus a gesture of goodwill.
As you were able to use another seat you wouldn't get the normal amount for a non working seat.
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