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Thread: Terrible experience with Air NZ, just wanted to share
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Old Nov 6, 2016 | 6:53 pm
  #51  
sbiddle
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10 Years on Site
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 7,115
Originally Posted by codyc1515
There wasn't any pens, hence why I asked. In any case, for HVC customers what is the cost of one pen? This was the premium desk. IMO shows highly variable service.
I don't mean the Air NZ desk. I mean the customs area where there are desks with forms and pens. It's where most people stop to fill out their forms.

Considering it's just an honesty system now in AU now where you drop the form in a box after smartgate there probably is no need to even fill it in!
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