Trying to use my free night E-cert for next Saturday Nov 12th. It's saying no E-cert availability however there are plenty of rooms open for booking. I'm Concierge so I normally get upgraded to business class and those rooms are available. Tried calling customer service which contacted the hotel and said they can't accommodate me because they're having an "event." But shouldn't that be irrelevant if the rooms are available? I tried calling the hotel myself but got disconnected twice. Quite frustrating. Anyone have the GM's email or know of what else I can do?