Originally Posted by
Alison Harper Souza
This company has some of the WORST customer service I have ever seen. I purchased tickets just 24 hours ago and was told that "I am s*** out of luck" on getting my money back by on of their customer service representatives. When I asked to speak with her manager she hung up on me. When I called back they told me I could cancel them, but only if I'm willing to pay an additional $150. What a scam.
I cancelled my card and thinking I just might be better off not paying the additional fee, b/c they are asking for credit card information to charge the fee over the phone (and REFUSE to send me something in writing FIRST that will state that after you pay this fee you will then get your balance reimbursed) I was just wondering if I can even trust to pay the fee and then get a refund.