I've written a review in Chinese on another site, but would like to share my experience at CY Taipei here as well:
- Booked deluxe room for 2 nights. Checked that a suite was available for booking throughout. But as MR platinum, was eventually only upgraded to executive floor. Seems that SPG is still more generous in this aspect. There was quite a lot of complimentary snack and minibar items available in the executive room anyway.
- Lounge and restaurant are nicely decorated, and staff were friendly, however as some pointed out, food was mediocre for Taipei hotel standards.
- Before check-in, I found out from the CC statement that I was DCC’ed on a PREPAID rate

. Took a day for them to confirm this. The duty manager was not too helpful at first, even suggesting that DCC on a prepaid rate is normal (which is ridiculous as customers would not be offered a choice of currency). When I demanded to cancel the DCC transaction, was told that it could only be carried out on the next working day and I had to pay in TWD at checkout first. Fortunately he backed off and offered a more reasonable solution which could recover my loss at the end. The hotel finally claimed that the DCC was a clerical error.
Given the nice hardware, the stay would have been pleasant if I didn't need to fight for the DCC problem to be fixed. I had hoped being a status member I would be better treated in terms of reaching a solution and also service recovery but I couldn't feel that.