Originally Posted by carrotjuice

My recent MH flights have still shown inconsistency in service. On KUL-ICN when I asked for headsets before takeoff the chief stewardess (dressed in red kebaya) simply refused to give it to me... saying it's now "company policy" to hand them out only after take off because they want customers to listen to the announcements.

I said, but the announcements ARE audible through the headsets! Also what use is switching on the AVOD from boarding but not hand out headsets?