Originally Posted by carrotjuice

In the past month, I did a series of mileage runs on MH comprising of 12 segments in J, a combination of shorthauls in 737s and medium hauls in 330s - and can't help noticing the only thing consistent about its service is how inconsistent it is across the board:

Menu: On some flights the menu is already in the slot, on other flights the menu was not given out and the stewardess just comes around and shoves the only copy in existence to each passenger to select

Choice of main meal: On some flights, the crew goes around asking MH platinums what they would like as their main meal, followed by OW emeralds - thus making a slightly obvious zig zag across the cabin, leaving the person seated next to someone who had just been asked a little puzzled why (s)he had been left out in yhe process. On other flights meal choices were taken sequentially by row - even that isn't consistent, sometimes the process starts from the first row, someyimes from the back, and if there are two aisles it's equally random whether the left or right aisle goes first.

Never had this problem before. They generally go row by row asking. This is based on flying on MH for the past 25 years. What you described has only ever happened to me once in business.

AVOD: Some flights the entertainment system is already switched on the moment you enter and it is switched off after landing announcements. On other flights the crew would only switch it on only when airborne and religiously switch it off shortly before the plane lands.

Agree. This happens frequently. I don't understand why the entertainment system can't be on BEFORE passengers board and why passengers can't be left alone till after they disembark for the crew to gather the headsets. This does rile me up. Half the time, you waste 25 minutes waiting after boarding for push back, taxing, take off and then for the aircraft to pass 10,000 before they then eventually get around to passing out the headsets. It's mind boggling (for economy). For business, if it happens on landing, I ask why are you collecting headsets? The plane has not landed yet. And they leave me alone./

Headsets: Again some flights have them already available at the seat the moment you enter, while on other flights they are only distributed once the plane is airborne.

Agreed.

Meals: This is a peeve typically for the short hauls. Some meals are served still with the metal foil on the main meal, others are dutifully removed by the crew for slightly more appealing presentation.

For economy or business?

Is it so hard for the MH training department to strive for a consistent level of service?