Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,742
Don't blame the customer for expecting to receive what the airline is advertising and selling. Nowhere does CO or any other airline claim that service to a $2000 Y class passenger will be any different than service to a $200 Y class passenger.