Anyone had this type of issue? I booked a flight with a super low price, FLL to LAX for $90. Got the confirm. Also needed to book another traveler with miles, so did a transfer. Was a few hour delay. Once the transfer happened I booked the second flight with other persons name for miles.

Yesterday I went to get the flight info and couldn't find the flight in my list of upcoming trips. The confirm code came back with an error.

I quickly grabbed a new ticket as I have to be on that flight, this time for $350.

Called customer service that has always been great in the past. I'm gold. We're completely useless. Told me the flight was cancelled from the Web site and they could do nothing.

1-i never cancelled the flight. 2-assuming I had mistakenly cancelled it, I'd have a cancel email, which I dont. 3-the charge is on my card, and no refund from the cancelation has appeared.

The only thing I can think of is that their system found a second seat booked by me with points, for my brother (same last name) and voided out the purchased ticket.

Any suggestions given customer service, 2 calls and a supervisor was not helpful? Anyone have other customer service lines or email addresses?