Originally Posted by
goodeats21
Well, just to close out the details.
My key would not open the lounge, so no idea how breakfast would be. I was a Plat staying on the 12th floor...is there some reason I wouldn't have access? I am not up-to-speed on SPG yet, I guess.
I have had plenty of stays at many hotel where the front desk (at check in) forgot to code the key for lounge access, or it somehow deactivated. They have always been remedied by a trip to the front desk. I'd give the above 99.99997 odds of what occurred.