Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson VIP, FB Gold, LH Sen, Hertz Gold
Posts: 6,481
Did you specifically claim against the EU cancellation claim / EU delay claim dropdown on the "Contact Customer Relations" form? When I used this process, I was contacted via email within a week and paid within 2 weeks.