Originally Posted by
eternaltransit
I'd expect them to get a refund in that case a la BA.
...
Even if I get refunded, I'd be very pissed off.
I'd require at least a whole cake as compensation.
Anyway, I've seen this many time. They always manage to find some good samaritan, who doesn't care, or who is happy to swap for a 'better' seat, or who is afraid of appearing as a heartless monster.