FlyerTalk Forums - View Single Post - Any Hyatt Diamond want to make the switch to Marriott?
Old Oct 30, 2016 | 11:40 am
  #13  
mediator
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15 Years on Site
 
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,555
Originally Posted by darthbimmer
Understand that these benefits are fairly hit-or-miss at Marriott.

1. As a Marriott Gold you get a lounge breakfast only if a) there is a lounge and b) it is open. Limited service properties do not have lounges. Many full service properties close their lounges on weekends. Offering a full breakfast as an alternative is a choice made by the property. It is not a program guarantee. Also, c) the quality of lounge breakfasts varies between properties. Some offer tasty spreads including eggs, breakfast meats, fresh fruit, and a variety of breads. Others offer limited selections of poor quality.

2. Late checkouts are also hit-or-miss. First, although MR uses the word "guarantee" in the headline the T&Cs state it is "space available". And "4pm" is "as late as 4pm" (emphasis mine). MR elites routinely report that getting a late checkout requires arguing with the front desk. My normal experience is:

"Hi, this is Darth Bimmer in Room 1234. I'd like to get a late checkout."
"Sorry, there's none available."
"Even for a Platinum member?"
"Let me check.... Okay, we can do 1pm."
"You don't have anything later? Like 4pm?"
"No."
"Okay, I'll see you at 1."
Thanks for the example but other hotel chains such as Hilton and IHG do not guarantee late checkout at all. Hilton's late checkout is a myth even for diamonds. IHG only offers 4PM checkout for A/RA at IC only. If I have to pick one, then Marriott is the better choice.
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