Originally Posted by
Furry
Oh really? Then I was again mislead by CS, they said that as Gold/Plat it's possible to change dates or cancel the award without any fee and you get points+taxes back (in case of cancellation). Does someone have any experience that is change even not free?
In my experience, changing an award ticket is free for Golds & Plats. Cancelling is not - on the phone the CS often first states that there is no penalty for cancelling, but then rushes to add that taxes and fees paid will not be given back.