While my stay hasn't been perfect, I do really like this hotel--and the staff here have gone to crazy lengths to help me celebrate my husband's birthday today/tonight. It really is amazing. And the suite they managed to upgrade us to for your final 2 nights with my husband is wonderful--even as the hotel is at almost full capacity, to boot.
I've now met more of the hotel team, some on an even personal level, in a way that is exceedingly rare IME. The last time something like this happened we were at Amansara in Cambodia 3 yrs ago.
A full review will be forthcoming!