My recent MH flights have still shown inconsistency in service. On KUL-ICN when I asked for headsets before takeoff the chief stewardess (dressed in red kebaya) simply refused to give it to me... saying it's now "company policy" to hand them out only after take off because they want customers to listen to the announcements.

I said, but the announcements ARE audible through the headsets! Also what use is switching on the AVOD from boarding but not hand out headsets?

She had no answer other than to say that they used to hand them out earlier but no longer.

I said, that was not true... because on my KUL-PVG, PVG-KUL flights the week before, as did my KUL-BOM and BOM-KUL flights preceding that, the headsets were all handed out before take off.

Unless they changed the policy from a week ago? I asked...

Again she had no answer, but said the policy change "has been a while".

Sure enough for my ICN-KUL flight later in the week, we all got our headsets before takeoff.

Go figure.

Sometimes I feel that MH does intend to impose some consistency of service, but their (errant) crew go about doing their own thing...