Originally Posted by alvn
[*] Since they're already changing the flight anyway (and inconveniencing her slightly), will they waive the penalty for a date change?[*] I know that, under some circumstances, CO is obligated to refund the entire ticket if they can't rebook you in a manner that's acceptable to you. Would they be willing to refund the ticket? (If so, she can just start over, as the fare hasn't changed.)[/list]
why not call and ask?
i would say yes to both questions. also, if you get an unhelpful agent, always be polite, say you will think about your options and will call back. then, just immediately call back. if you are rude, they might document your record. then, you're sunk.
if you try three times, i would bet that one of the agents would say yes to both "preguntas."