Originally Posted by
8420PR
By comparison, last year on a Swiss flight from Heathrow to Zurich, I saw the duty manager hand over a couple of sandwiches, cake, apple and banana (all purchased from Cafe Nero) to the Maître de Cabine as they were short one business class meal.
I can fully understand it's unrealistic to expect an airline to procure an additional identical airline meal from an EU outstation these days (as it's all centrally catered), but by empowering staff (either to inform the customer and offer a voucher to buy at the airport, or buying a sandwich themselves at the airport) it is easy enough to avoid the OP's situation and thousands of other people reading a thread about very poor service on BA.
Exactly. I have a colleague that uses a local pub with rooms (not quite a hotel) when he visits the office. He often refers to when he along with all the other guests as best he could see was told there was no butter with breakfast as the catering order had been wrong. No one amongst the 5 staff around had the where with all to go to anyone of the local shops and buy some butter.
All of this aside, BA are in a business that's difficult logistically, but if they sell something they can't provide they need to make good on that shortfall. I appreciate this forum may not be representative, but seemingly they're getting worse at making good on their failures. If this was me I would complain only to see if they treated the complaint properly.