Originally Posted by
LegalTender
I'd get a second opinion.You may have encountered an agent inclined toward freelancing the literal dictates.
Think Frank Burns in M*A*S*H.
2 agents + 1 supervisor = 0 luck
Will try central ticketing (groups) when they open the the morning. Group desk supervisor says they are the authors of the new policy. If I have no luck with them, Southwest will have lost a lot of good will from someone who buys 150+ RT tickets from them every year.