Originally Posted by
lexdevil
I was informed that Southwest has now decided to start enforcing the contract language. I'm looking at walking away from two $300 RT tickets and having to replace them with two $600 tickets. Yes, we're talking $1,800 total cost to fly two people from OAK to LAS. Not something I can afford as a high school teacher.
Had I known that Southwest was changing its enforcement of this policy, I never would have purchased group tickets with them.
I'd get a second opinion.You may have encountered an agent inclined toward freelancing the literal dictates.
Think Frank Burns in M*A*S*H.