Originally Posted by
kcKOB
I don't get the idea I would have any better luck by calling back and getting a different agent...
Definitely call back, a few times if you have to. This is a massive savings for you, getting back not only 25K miles but also gaining protection in case of irrops on the DTW-ORD leg.
Calling after 9 or 10pm Pacific Time will get you a shot at the HNL agents, who will do this with no trouble.