As many of us know, since FB has created more platinum lines for platinum for life members in various European countries, the French number has been harsher in refusing to help non-French account holders.

So here I am calling the UK platinum line to try and book a OSL-CDG-NCE itinerary with OSL-CDG the first evening and the CDG-NCE less than 24 hours later but the next day that does not show online (in their great wisdom, FB IT people make it impossible to use the multi-city option to book AAA-CDG on day 1 and CDG-BBB on day 2, you can only use it for AAA-XXX, YYY-AAA, and the through itineraries do not show the options that I want). Both flights are available.

This is a simple connection with less than 24 hours in Paris, but the person quotes me the miles price of two tickets charging the cheaper rate times 2. I point out that it is just an allowable connection and should be priced as such but he says no because I am asking for a stopover. Still not losing my calm I point out that it is not a stopover since I'd only spend 20 hours between arrival and departure, but he answers that "the moment you pass 12 midnight it becomes a stopover". I point out that the website shows plenty of connections with the second flight the next day, correctly charged as a single connecting itinerary (just not the one that I want) and he answers "that's a mistake and the system would not let you book it".

Grrr....