Here is what it says on the landing page for this hotel:

"Select SPG benefits available at SPG Partner Hotels for reservations made via Starwood websites, apps or Customer Contact Centers only."

It is further explained on their Announcements page what this means:

"DESIGN HOTELS™ and SPGŪ - Limited Participation

SPG members staying at participating hotels will receive the following benefits:
•2 Starpoints per eligible US dollar spent (with a 50% bonus for SPG Gold and Platinum members, and 100% bonus for Platinum members with a minimum of 75 Eligible Nights)
•Night and stay credit toward elite status
•On-property benefits of internet access and bottled water in room
•Gold Preferred and Platinum Preferred members will automatically receive a Starpoints bonus as their Welcome Gift.

Other on-property benefits such as upgrades, late checkout, Your24 or Suite Night Awards will not be available at participating hotels."

So, regardless of what anyone at the hotel may have said, Starpoints are given automatically as a Welcome Gift provided reservations made via Starwood websites, apps or Customer Contact Centers.

Anyone missing their Welcome Gift can contact the nearest SPG Customer Contact Center and ask for them to be added manually.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]