Originally Posted by
Dr. HFH
Exactly, -- one of my pet peeves about posts on FT. We couch our complaints in terms of fairness; but when fairness would tend to favor the airline (or hotel, etc.), we cry foul.
But T&Cs are heavily loaded in favour of the airline (substitute airline for any type of vendor!) and the consumer has no way of offering alternate conditions. But that's just the world we live in - we often rely on a "gesture of goodwill" [read: we're not accepting liability ever] and the like when things go wrong.
Due to pregnancy/Zika my wife was advised not to travel to SIN and QR did no more than they were contractually obliged to to re-route us. Cost of that was almost as much as the tickets themselves. Did they need to do more than that? No. Should they have? I'd like to think so.