in case people aren't aware of the policy
at minimum, one night should be covered (if you attempt to get corporate to resolve it).
If you decide to find lodging elsewhere and cancel (aka don't trust corporate to fix this properly, or think they'll move to 40 miles away to another hotel), you can negotiate for some points
https://www.ihg.com/hotels/us/en/cus...q/reservations
Why do we require a credit card for Internet reservations?
By securing your online reservation with a credit card, you are eligible for our Reservations Guarantee. If your reservation cannot be honored, the host hotel will provide a room at, and transportation to, another convenient and comparable hotel, and pay for telephone calls to notify family of the lodging change. The host hotel will also pay the full cost of the first night's lodging rate, plus tax. Any advance deposit will be refunded.