When I call the number on the back of the card I hear the "call may be monitored" message and then a J.P. Morgan Executive line greeting from the rep.

They are also willing to help with any other Chase cards and went so far as set an outlook reminder to call me next week when they hear back from marketing on upgrading my freedom Visa platinum to signature. For some reason it would only let him change to regular sapphire signature and we didn't want to do that.