Route: ATL-SAT
Fare: First (A)
Status: GM
What Happened: Malfunctioning F seat stuck recline button. Traveling with my wife and 22 month old. Seat wouldn't recline and when I pressed really hard the button depressed and wouldn't return. Thus you had to kind of sit only and not put too much pressure on seat back as it would then go back... and then come back up. Emailed about it and was pleasantly surprised to get a quick reply(few days) and offering the reward below to both my wife(was her seat on reservation) and to me.
Compensation: 2x "Choice" Rewards of 75 Dollars each.