Any idea how long for AA to "process" a refund?
I had to cancel a trip to Australia that I was sure was non-refundable. However three different agents (all after checking with their rate desk) told me all but $200 WAS refundable to my CC (or could be changed to a new ticket for a $100 fee with any residual to a paper voucher.) For anyone interested, that fare basis is OLX4QT1. Not wanting to deal with a paper voucher, I took the refund route.
Naturally I had to use the refund portal, and it said the refund could not be automatically processed. So I filled in everything and submitted it. It now says it is "in process." Any idea how long before AA actually looks at it? (Once AA does process it I'd except to see a fast credit since it is a Citi AAdvantage card.)