Originally Posted by
RichardInSF
Also, what level room did you book and how much of an upgrade was the Ambassador suite?
Failure to clean your room as requested could well be a service lapse but I personally don't think it rises to the level of a complimentary night as recompense.
I was upgraded by 2 room category rather than the next room category, but would have been satisfied staying in my original suite with good service as opposed to very bad/slow service.
See what happens when your room is not cleaned in any RC property. I'm confident that you will be impressed with the compensations they will offer you (at least that was my experience with them)
Originally Posted by
offerendum
Doesn't sound like a great stay but could also happen at some RC-properties. Agree with RichardInSF, nothing that requires a free night. Some chocolates would be adequate in my eyes. Check-out until 6pm seems absolute OK.
I was not shown around the property despite checking-in as a suite guest, and sometimes requesting items took up to 40 minutes to be delivered to my room. Furthermore, on many occasions the phone just keeps ringing and you think some cheap $15 - $20 would be satisfactory for the price I paid (or let's just say as an ambassador suite guest?) Well, the RC thinks otherwise since they compensated me with much more than just a late-check out till 6PM
^
Originally Posted by
sydakllon
Out of interest, how long did you sit in your room waiting for someone to come back to take you for a walk to show you a pool?
Around an hour. During my stay at all the RC properties I have stayed I was always taken for a tour around the property upon checking-in, so despite telling the staff I wanted a tour I don't know why he left the room without ever coming back!
Anyways I have posted my review online:
https://www.tripadvisor.com/Hotel_Re...oul-Seoul.html
They deserve 1* but to be
fair in my review and for the good quality of foam pillow and the upgrade I received I have given them 2*