I plan to rate the property 2/5 stars. Is my rating fair for tripadvisor before I publish it? I stayed in the FS Seoul

"This was my first time staying in a four seasons hotel, and I stayed for 7 nights which the first three nights were booked as city-view suite. Upon check-in I got upgraded to the ambassador suite which seemed like a great deal, only to be disappointed by the horrible service which I experienced.

First of all, I asked the staff who took me to my room to give me a tour around the hotel (spa, gym, swimming pool, restaurants, etc.) only to have left my room and never showed up again! During my Ritz-Carlton stays, I was always given a tour of the hotel upon check-in without asking for it. Next, sometimes when I make phone calls to the operator/front desk/room service/etc. the phone just keeps ringing! Furthermore, when I do make requests such as dental kits, bottled water, and green tea bags via the phone call or the Ipad sometimes the request is rapidly delivered while other times it may take up to 40 minutes to arrive (which is completely unacceptable for the price I paid.) To add insult to injury not only did I encounter some staff whom seemed uninterested in doing their jobs (those were minority though,) but the service in the restaurant on the ground floor was very bad and slow.

On one occasion, the housekeeping staff knocked my door bell to clean my room and I told her to come after 2 hours. To make sure my requests is understood I made the SAME request via the Ipad in the room. I left the room at 12 PM (the time I requested my room to be cleaned) and when I returned at 3:30 PM my room was untouched! That is shameful for a 5* property. Finally, the quality of their dental kits is so bad that I encountered many defected toothpastes that would not squeeze out of the tube (talk about quality assurance issue here.)

The only compensation I was given for the inconvenience caused was a complimentary check-out till 6PM. If this happened in the Ritz-Carlton proprty I would have been offered a complimentary one-room night stay (with lounge access,) or a complimentary breakfast for the duration of my stay, complimentary chauffeur drive to the airport, and late check-out till 3PM.

To be fair in my review the upgrade to the ambassador suite was a nice touch, and the quality of their foam pillow is of top notch, and for my birthday I was given a complimentary burger as compliments from the hotel. However, since the service recovery was horrible, and I did not get what I paid for, I would definitely not be coming back, or experience any other four seasons property around the globe. I will happily stick with the Ritz-Carlton property since they know how to satisfy me."