Originally Posted by
Renes Points
The VERY long T&C on Delta.com does point out you must be at least a SkyMiles member to +1 UG. Not in any way attacking the OP after rep stupidity but was it the OPs mistake that the SM # was not in the PNR or Delta's issue?
Delta should have checked. Many customer service people would be laid off if every customer were expected to know and did know everything in the contract of carriage and all SkyMiles policies. Customer service employees are largely around so that customers don't have to know everything.