Originally Posted by
laxmillenial
Hello,
Why has the DOT not established regulation similar to EU 261? EU261/2004 is a regulation establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays of flights.
Currently, everything is mostly up to the airlines discretion (with the exception of long tarmac delays) and they basically do as they please. Why is regulation not established?
In response to laxmillenial (1:16pm, #10):
Under the Obama Administration, DOT issued two comprehensive aviation consumer rulemakings which today’s announcement builds on. The second comprehensive aviation consumer rulemaking included a requirement for airlines to identify the services they provide to mitigate passenger inconveniences resulting from flight cancellations and misconnections. Many airlines choose to provide or pay for hotel rooms, meals or alternate transportation under certain circumstances. Those provisions must be included in the airline’s customer service commitment and that commitment by DOT rule must be posted on the airlines website.