Just stayed here last night. A very nice HP overall, similar to the HP San Juan City Center. It's attached to the Tropical Casino and an Applebee's. No way in Hades I'm flying to Puerto Rico, land of Mofongo, and eating at an Applebee's
We were put in a nice end room, which overlooked the pool and was very quiet. Service was good all around, although the place was somewhat deserted.
I'll focus on transportation issues since someone asked uupthread. We took the ferry from Old San Juan to Catano and then caught an Uber from there. It was right around $10. There is a gated entrance to the HP and casino, but it didn't appear to be an issue.
This morning we walked from the HP to the Bayamon Tren Urbano (light rail transit), which is 1.5 km from the hotel. A scenic walk that most wouldn't do, but we never felt unsafe. We took the Tren all the way to Sagrada Corazon and then got an Uber from there to Calle Loiza in Santurce, about $6. Saved a lot of money doing the ferry (.50 each) and taking the Tren Urbano ($1.50 each).