Originally Posted by rxin

I have both Amex Platinum and the new Chase Sapphire Reserve card. Based on my data point of one, Amex's concierge service is substantially better (and more effective) than the Chase's Visa Infinite one. I wonder if it is consistent with what everybody else experiences with the new Reserve card.


Here's the story. For an upcoming trip, I wanted to make a reservation for a high-end restaurant in Japan, and I emailed the Visa Infinite concierge first.

The concierge service got back to me very quickly, but asked me to fill in a PDF form before they could actually call the restaurant. The form also indicated they would not help with reservations on the day of international flight arrival, which I found pretty weird: if I'm willing to risk paying cancellation fees, why wouldn't you let me?

Here's the first reply from Chase's Visa Infinite concierge. The CCA form is attached to this thread.




I then reached out to Amex's concierge service, and the response was much easier to follow (no need to sign a PDF form):




After I replied to this email, Amex concierge confirmed the restaurant reservation within 48 hours.