Originally Posted by
VIArail
FYI, the retentions department closes at midnight EST during the week.
My first conversation with the retention department, I was offered 5,000 miles if I spend $1,000 in 90 days. I said I would think about it and call back.
My second conversation with retentions, I was offered a waived annual fee.
How did you get them to transfer you to retention? I made a few calls but the reps refused to transfer and said the only options are pay the fee or cancel.