have to report I was standing in line at the SE desk in YVR yesterday desperatly looking at the clock hoping to get an earlier flight to YOW. The desks were fully booked with make work clients, some of whom were not SEs.

she pulled me out to go into the new Conceirge office and they tried to do miracles but could not for me. Still great service.

The Conceirge office, unlike YYZ, is a tiny office next to SE check in at YVR.