FlyerTalk Forums - View Single Post - Changing Award Reservation Short Notice - Tips for Success?
Old Oct 15, 2016 | 12:17 pm
  #3  
thelettere
15 Years on Site
 
Join Date: Jun 2010
Location: SBP
Posts: 8
Thank you for the good report. I called customer service Friday evening (EST) and the rep only offered to cancel the entire booking and would not allow reserving another flight. But I called again Saturday afternoon and the rep said he would reserve the seats on the new segment and have a Skypass rep call me back Monday to collect the extra taxes due because of the stopover. If this works out, I couldn't ask for better service!
thelettere is offline