Originally Posted by
craigthemif
^ to the OP. Of course it is humorous, but it also seems like a great way for Gold members to provide their direct feedback to BA. I may well join in myself...
Non-Gold members can show Mr. Cruz their gratitude via
http://www.ba.com/welldone
If you read the URL out loud, you can even detect the sarcasm...
I went for these options, as it is now very easy to understand what BA think of their customers the service BA provide now is certainly personalised.