Originally Posted by
Alcibiades
CVS cashback had been working fine until very recently.
Ah, now it's making more sense. Another flyertalker emailed me yesterday to say the he had been consistently getting his cashback. So it seems like the system "broke" just as everyone was getting their $10 off cards with the new supermarket promo. That sucks, but it also helps explain why the call center employees are so clueless.
Of course, it's still a big problem for those of us who just bought the cards and now have this hassle of trying to use them at CVS.
EDIT: I called Blackhawk back this morning and got a MUCH more competent agent. He knew about the procedure to take down my card numbers and issue me a ticket so that the other department could credit me the cashback. So my advice is "call Blackhawk during regular business hours and not during the night."
BTW, still no "automatic" cashback for FiveBack transactions at CVS from a week ago. The current system is definitely still busted.