mrothly

Route: JFK-SAN
Fare: T (WU)
Status: Platinum
What Happened:
Wrote in two different unrelated complaints.
- GoGo WiFi was not turned on for the flight (maintenance issue?), despite being advertised as a WiFi flight.
- Seat recline was broken, would not lock/stay reclined.
Compensation: 15,000 Miles (7500 each)

Whereas in the past I've received fairly fast responses using the web write-in, in this case 3 weeks went by without reply*, until I finally received a phone call this week from an agent confirming the details and offering 15K miles in compensation for both issues.

[I had also used the web form to send-in a compliment about a FA on the same flight, and received an email response to that within 24hrs. Found the difference in timing interesting]