Originally Posted by
madbrain
My experience was similar to yours, and I was calling late afternoon Pacific time. Could be that their after-hours people are completely clueless. I liquidated 4 more today, hope I don't have to call again next week. They created the problem for themselves by promising 48 hour for cash back deposit. They absolutely deserve to be sued, time spent calling them is worth something.
Well, at least the 48-hour language lets us know the cashback is never coming!
It's pretty astonishing to me that you'd launch this card without checking to make sure the cashback actually worked. And if a glitch occurred, you'd certainly notify your customer service team about the problem and make sure they knew how to handle the customer complaints that would come in. And if you were a decent operator, you'd also put a note on the website apologizing for the glitch and offering an efficient way for customers to get their money.