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Thread: Where / how to escalate a missing points issue?
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Old Oct 13, 2016 | 9:17 pm
  #5  
shonamac
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Join Date: Aug 2008
Posts: 1,470
Originally Posted by nicolas75
If you are (Royal) Ambassador, you can send an email to the Ambassador services. They answer quite quickly.
Unfortunately, I am a lowly Spire

Originally Posted by scubaccr
Use your online signed in IHG account to raise a missing points request...

Did that 10 days after the initial stay

Typically you get ack email in 48hours, although not 100% of the time...

Got that. Boilerplate text, as mentioned in my OP
..
The problem is that I have not progressed since the pro forma acknowledgement ... the points are still elusive.

Ergo, my quest to escalate it - preferably, beyond the Philippines
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