Blackhawk is beyond screwed up with the CVS cashback on this card.
So when the 5% cashback didn't automatically credit for a few days, I called Blackhawk (option 2, dispute a charge, was the only way to get a human being). The agent was initially VERY confused, but after speaking with a supervisor was willing to "open a ticket" for me with the credit card numbers on it. A couple days later, I got a call from Blackhawk and got the cashback credit. I chatted up the agent who told me they know about the glitch and were working to fix it. She said I'd still have to call in to get the credit -- and, when they fix the glitch, it still might not correct current transactions! I expressed concern about the training given to the call center employees, but she said other agents should be more familiar with the problem, and that there's no "direct" way to get the cashback credited.
Tonight, I called to get the credit on additional Five Back cards. The agent was clueless, and even his supervisor was clueless -- and refused to listen to me whatsoever when I told them about the procedure I previously followed to get the credit. I'll call back in the daytime tomorrow to try to get more intelligent life.
All I say about this is "wow." Blackhawk is selling a cashback card that doesn't actually credit cashback, and even if you work your way through their non-intuitive call center procedures, they have employees and supervisors who will tell you you're not entitled to cashback. They deserve to be sued. I wonder how many customers are being swindled.