Originally Posted by
FlyingMoose
In all fairness, 8 weeks isn't good enough and sitting back and accepting what you're told might be the Swedish thing to do, most other countries work differently.
Pick up the phone and make your dismay blatantly clear and that you will not accept an 8 week wait period. Don't accept the argument that they can't do anything for you and simply ask to talk to a superior. This will work almost always, might take a few phone calls but you'll get there. Raise your voice linear to the amount of calls you're making to get your right.
As the customer, it should not be your problem that SK does not employ enough back-office staff to deal with these kind of topics. Waiting 2 weeks would be reasonable, 3 would be a stretch, 8 is not acceptable.
Gets OP zippo. Just one more ugly American joke to be told. Maybe if OP gets someone senior enough, they can get the claim bumped to the end of the queue for rudeness.
SK knows that there is nothing OP can do to make this happen faster and that even if it's turned over to a bottom feeder as a claim, it won't get dealt with faster and OP pays for the service out of the compensation.
The reality is that there are carriers which may respond faster, but they respond "no" and take you through rounds of "no" so that it can take 18 months to see anything.