Publicly shame them on social media. Otherwise, you'll never get their attention. Also, file disputes with your credit card company. Not being present or cancelling late and being charged the cancellation fee is one thing, that was agreed upon when you signed up, but being charged a cancellation fee because of negligence on the part of the driver is a failure to provide services that you were charged for.
Last edited by diburning; Oct 15, 2016 at 5:45 pm