Originally Posted by
SchrottFly
I have completed the missing points web form for a stay four months ago, but have not got further than an acknowledgement and some boilerplate text. I have since sent two reminders but again no resolution!
Where and how does one escalate this to somebody with some sense AND authority?
Are you only doing the missing points form? Try calling and talking to a human. They may be able to either fix it, tell you why they haven't posted, or that the stay was ineligible.