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Thread: 15 hour delay on SFO-YYZ AC flight; this is why we need a Passenger's Bill of Rights
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Old Oct 13, 2016 | 12:12 pm
  #5  
global happy traveller
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Because her travel involves the US she may be able to file something against Air Canada through USDOT.

https://www.transportation.gov/airco...umer-complaint

US DOT requires carriers to have a Customer Service Plan and to follow it.... Not sure what the consequences are for not following through to USDOT expectations.

http://www.aircanada.com/us/en/custo...vice_plan.html
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