Originally Posted by
FlyingMoose
In all fairness, 8 weeks isn't good enough and sitting back and accepting what you're told might be the Swedish thing to do, most other countries work differently.
Pick up the phone and make your dismay blatantly clear and that you will not accept an 8 week wait period.
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Won't get you anywhere. They just work down the queue (prioritizing Elites, so if complaining for you works it's has more to do with your company spending significant amount of money on SK tickets). Same goes for almost all airlines in the world. And most of them try to get out of the compensation payment and try to pull every trick until many months later you might see a payment.
Calling in over and over again, spending in total hours on the line (most time on hold, remember the OP is no SK Elite) for getting perhaps the compensation payment 1 week earlier? Not a compelling value proposition for me...
Of course in an ideal world airlines (or any company really) would take customer service more seriously but in the one hand we (the customers) want to get everything as cheap as possible and in the other hand top notch service. Only one of that will work economically...